Let’s Talk
Have a question about a piece, need assistance with an order, or want help choosing the right style?
The Olivia Fashion team is here to make your experience simple and personal. Choose the email that best matches your enquiry so we can direct your message to the right team.
Product & Styling Enquiries
For questions about jewelry details, sizing, materials, styling, product availability, or choosing a gift:
Our team can help you compare styles, understand product information, and find a piece that suits your preferences.
Orders & Customer Care
For order confirmation, delivery updates, address corrections, returns, exchanges, or concerns about an item you received:
Please include your full name and order number in your email. For damaged or incorrect items, include clear photographs of the product and its packaging so our team can review the issue efficiently.
Collaborations & Brand Enquiries
For wholesale opportunities, editorial requests, press features, content partnerships, influencer collaborations, and other business enquiries:
Please include a short introduction, relevant links, and details about your proposal.
Customer Care Hours
Our team responds to messages from Monday to Friday, excluding public holidays.
We aim to reply within 1–2 business days. During launches, seasonal promotions, and holiday periods, additional response time may be required.
To help us assist you more quickly, please avoid sending the same enquiry to multiple email addresses.