How Can We Help?
Looking for information about your order, choosing the right jewelry, or caring for your Olivia Fashion pieces?
You will find answers to our most frequently asked questions below. For personal assistance, contact our Customer Care team at care@oliviafashion.com.
Orders
How do I know my order has been received?
After completing your purchase, you should receive an order confirmation email at the address entered during checkout.
Please check your spam or promotions folder if the email does not appear in your inbox. If you still cannot find it, contact us with your full name and the email address used for the order.
Can I change or cancel my order?
Contact care@oliviafashion.com as soon as possible after placing your order.
We will try to assist before the order enters processing. Once an order has been prepared or transferred to the delivery carrier, changes and cancellations may no longer be possible.
Can I change my delivery address?
Address changes are not guaranteed after an order has been placed.
Send your correct address and order number to care@oliviafashion.com immediately. Customers are responsible for checking that all delivery information is complete and accurate before submitting an order.
Why have I not received a shipping update?
Tracking information may take some time to update after the shipping confirmation email has been sent.
If your tracking has not changed for several business days, contact our Customer Care team with your order number and tracking details.
Choosing Your Jewelry
How do I choose the right ring size?
Use the size guide provided on the product page before placing your order.
For the most accurate result, measure a ring that already fits the intended finger or measure the finger near the end of the day, when its size is usually most natural. Keep in mind that wider ring bands may feel more fitted than narrow designs.
How should a bracelet or bangle fit?
A bracelet should feel comfortable without sliding excessively over the hand.
For a closer fit, choose a size near your wrist measurement. For a more relaxed look, allow additional space. Bangle sizing may depend on the widest part of the hand rather than the wrist alone, so always review the individual product measurements.
How do I select a necklace length?
Necklace length changes how a piece sits with different necklines.
Shorter necklaces create a clean focal point around the neckline, while longer styles work well for layering. Product pages should include approximate chain lengths and extension details where applicable.
Are the earrings sold as a pair?
Unless the product page clearly states otherwise, earrings are generally presented and sold as a pair.
Some modern ear cuffs, single earrings, and asymmetric styles may be sold individually. Always check the product description before purchasing.
How can I wear a brooch?
Brooches can be styled beyond traditional jacket lapels.
Try adding one to a blazer, scarf, knitwear piece, dress, fabric bag, or coat. Before attaching a brooch, check that the fabric is suitable for a pin and will not be damaged by the fastening.
Product Information
Where can I find material details?
Material, finish, dimensions, and other available specifications are listed on the individual product page.
Because materials and finishes can vary between designs, review the information for the specific item rather than relying on general jewelry descriptions.
Is the jewelry suitable for sensitive skin?
Individual sensitivities differ.
Please review the material information shown on the product page before ordering. If you have a known metal allergy or require additional product details, contact hello@oliviafashion.com before making your purchase.
We cannot provide medical advice or guarantee that a particular material will be suitable for every customer.
Will every piece look exactly the same?
Small differences in finish, texture, color, or surface detail may occur depending on the material and production process.
Screen settings and lighting can also affect how colors appear online. These subtle variations are not always considered defects and may be part of the character of the piece.
Jewelry Care
How should I care for my Olivia Fashion jewelry?
Handle each piece gently and follow any specific care instructions included on the product page or packaging.
As a general guide:
- Apply perfume, hairspray, lotion, and cosmetics before putting on your jewelry.
- Remove jewelry before showering, swimming, exercising, or sleeping.
- Avoid direct contact with water, salt, chlorine, cleaning products, and other chemicals.
- Wipe pieces gently with a clean, soft, dry cloth after wearing.
- Store jewelry separately in a dry place to reduce scratching and tangling.
Can I wear my jewelry in water?
We recommend removing jewelry before bathing, swimming, or entering a sauna.
Repeated exposure to water, moisture, chlorine, salt, and personal-care products may affect the finish, color, plating, or appearance of certain pieces.
How should I store necklaces and bracelets?
Fasten necklaces and bracelets before storing them, and keep each piece separately where possible.
Lay chains flat or hang them individually to help prevent knots. Avoid storing jewelry in humid environments such as bathrooms.
How should I clean my jewelry?
Use a soft, dry, non-abrasive cloth for regular cleaning.
Do not use harsh chemicals, household cleaners, rough brushes, or polishing products unless the item’s specific care instructions confirm they are suitable.
Gifts
Can I send an order directly to someone as a gift?
You may enter the recipient’s address as the delivery address during checkout.
Make sure the recipient’s full name, address, postal code, and contact details are accurate before completing the order.
Is gift packaging available?
Available packaging options will be displayed on the product page or during checkout.
Where gift messages or special packaging are offered, follow the instructions shown before completing your purchase.
How do I choose jewelry as a gift?
Consider the recipient’s usual jewelry color, preferred scale, wardrobe, and lifestyle.
Minimal earrings, delicate necklaces, and adjustable bracelets can be versatile choices. For more personalized guidance, email hello@oliviafashion.com with information about the recipient’s style and your preferred product category.
Returns and Product Concerns
What should I do if I receive the wrong item?
Contact care@oliviafashion.com promptly and include:
- Your order number
- A photograph of the item received
- A photograph of the product packaging
- A short description of the issue
Keep the item and all original packaging until our team provides further instructions.
What should I do if an item arrives damaged?
Take clear photographs of the product, packaging, and shipping parcel as soon as the issue is discovered.
Send the photographs and your order number to care@oliviafashion.com. Do not discard the packaging before your request has been reviewed.
Where can I find the full return conditions?
Please visit the Returns & Exchanges page for information about eligibility, time limits, return instructions, exclusions, and refunds.
Products should not be returned without following the instructions provided by our Customer Care team.
Still Need Assistance?
For product advice and styling questions:
For orders, delivery, returns, or received items:
For collaborations, press, and business enquiries:
When contacting us about an existing order, include your order number, full name, and the email address used at checkout.